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  1. Anti-Touting Measures for London Olympics

    As the first London Olympics 2012 venue is completed – the Velodrome – the organising committee have announced tough anti-touting measures ready for tickets going…

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  2. “Hard Sell” is damaging reputations

    The behaviour of some ticketing system suppliers’ sales people in the current highly competitive environment is under-mining trust in suppliers, and affecting the fairness of…

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  3. Which? makes ‘super complaint’ about

    Payment charges for ticket purchases could be regulated if the Office of Fair Trading decides they are harming consumers’ interests. Which? Chief Executive Peter Vicary-Smith…

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  4. Is “in the cloud” a different solution?

    Intriguing discussions among delegates at INTIX in San Francisco about “in the cloud” solutions.  A number of the new entrants to the klonopinonline.com ticketing system…

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  5. TopTix takes over Service & Support for Patron Edge & SRO4

    TopTix takes over direct responsibility for Service and Support to European users of Blackbaud’s Patron Edge and new users of SRO4 starting this January 2013.…

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  6. Spoiled for Choice?

    That was the title of the piece I wrote for Arts Professional to accompany the launch of The Ticketing Institute. It only seems a few…

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  7. The Middleware Revolution?

    ‘Middleware’ is software that interfaces between and inter-connects between different applications and their databases. You might describe Purple Seven’s Vital Statistics as ‘middleware’ because its…

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  8. Five Key Pieces of Patron Data

    Some months ago, I posed a question on the GetAmbition Ning site – “what information we should ask for from a ticket buyer…..as a minimum?” In…

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