News and Discussion

Launched in 2010, The Ticketing Institute’s aim is to give commentary and a place for discussion on the new opportunites for ticketing, marketing and CRM, for digital marketing and social media integration.

Our news and discussion area is a home to press releases on stories affecting the industry as well as our own blog posts on the issues, trends and news of Sports and Entertainment ticketing / customer engagement.

Key Hire for Vibe Tickets

Vibe Signs Female Leader to Challenge Ticketing Monopolies  

Ex-Groupon and ticketscript boss brings growth experience to tech start-up

 

Vibe Tickets – founded in 2013 by tech entrepreneur Luke Massie – has appointed Hannah Morris as its Commercial Director.

Hannah will lead Vibe’s commercial strategy as the firm continues to attract significant interest from global investors.

A trailblazer and thought-provoking leader with a career that’s included senior positions with Groupon and ticketscript, Hannah will play a key role in expanding the firm’s London presence and accelerating its monetisation plans.

A positive example of ‘women in tech’, Hannah played an instrumental role in building ticketscript which led to its acquisition by Eventbrite in 2017. In the previous year, ticketscript and Eventbrite’s combined European operations processed more than 35 million tickets worth over €500 million.

Hannah said: “I’m incredibly excited to have joined Vibe at such a monumental time in its journey. The team is one of the most passionate and talented I’ve met. They have a desire to innovate and provide consumers with a genuine alternative choice within the ticketing industry.

“This business was started with a desire to find a better way of doing things – that driver is still at the centre of Vibe’s mission. Luke Massie, the group’s founder and CEO is one of the major reasons I joined Vibe, his determination to revolutionise the industry is really inspiring. I’m looking forward to leading the team with strategies that will amplify their achievements and accelerate growth.”

 

Hannah Morris

Hannah Morris

Vibe has processed over £10m worth of tickets on its platform in the last 12 months alone through a purely organic growth model. Vibe’s popularity continues to grow as consumers are becoming more aware of the industry’s failings.

With artists such as Ed Sheeran and Paul McCartney recently caught-up in the ticketing furore and discussions being raised in Parliament, the future of ticketing is a hot topic. Vibe’s message is that resale is needed, but how it’s currently being delivered is wrong. Sir Richard Branson showed his support for Vibe’s founder after being runner-up in Virgin Media’s VOOM 2016 competition.

On Hannah’s appointment, Luke said: “The commercial role is one of the most crucial for Vibe in its current position – we need someone of the highest calibre, with the right experience to action our big plans and the right attitude to bring the best out of our talented team. Hannah ticks all of those boxes. Her expertise will accelerate our growth plans and allow me to manage the interest we’re receiving from investors which has peaked in recent weeks.”

 “We’re very aware that the gender gap in the tech space needs to be addressed and start-ups like Vibe should lead that charge. Hannah is keen to share her experience of a successful career in tech, to encourage girls into STEM subjects and to champion women in the tech sector. Hannah has already been visiting schools, spreading Vibe’s message and inspiring the next generation of women in Tech. Vibe will continue to support her in that.”

 Luke continued: “We have a real belief that if we are going to solve all of the issues in the secondary market, then we need to solve problems in the primary as well. Hannah is a great fit for Vibe with our big ambitions to change the marketplace for the benefit of fans.

“Hannah’s appointment is one of a number of significant decisions we’ve made in recent months as we respond to unprecedented interest in Vibe’s overall vision. We expect to announce more important news in the coming weeks.”

STAR Appoints Richard Brundle as New Chairman

The Society of Ticket Agents and Retailers (STAR) is very pleased to announce the appointment of Richard Brundle as its new Chairman. Brundle was approved unanimously at STAR’s recent AGM and takes over from Adrian Sanders who has retired after two and a half years in the role.

As Managing Director of the ticket agency Edwards and Edwards, Richard Brundle was part of the original team that created STAR in the mid-1990s and was a STAR council member from 1997–2001. He was a board member of INTIX (International Ticketing association) 1997-2000 and he, along with colleagues, managed the INTIX offshoot ETT (Europe Talks Tickets) from 2003 to 2009.

Richard is a qualified accountant who has specialised in the theatre, entertainment, and hospitality industries, and who has a particular knowledge and passion for ticketing. He has held numerous senior and board level positions in the commercial theatre and entertainment industries for 30 years.

Through his consultancy, RCNA Partnership, Richard has supported well-known clients such as the Society of London Theatres’ (SOLT), where he initiated and ran the first four of their Get Into London Theatre campaigns; Ambassador Theatre Group, the largest European theatre group; Fiery Angel, producers of West End and touring hits; The Art of the Brick temporary art exhibition; and many others.

He has spoken at conferences and seminars on entertainment issues extensively in the UK, the US and Europe and is a board member of London Welsh Amateur Rugby Club.

Speaking to STAR’s members at the AGM, Brundle said, “Many splinter groups have come into existence to put their own version of what ticketing should look like in 2018. Some have their own agendas to promote and validate their own business model, others seem to be on a crusade and we have still more groups trying to bring order in a commercial world which has many different levels of complexity to it.

“STAR needs to unify where it can, lead the ticketing charter, and to make a difference in how people choose to buy their tickets. “STAR ‘s role must be to help to ensure that the public are well informed and clear before they purchase a ticket. The public need to know that whoever they buy their ticket from is it a legal transaction or not, and where to turn to if something goes wrong.”

One of Richard’s immediate aims is for the ticketing and wider entertainment industry to meet the challenges set out in Attitude is Everything’s recent State of Access Report. He said, “We need to bring together as many parties as possible to make tickets available to all, including those with access issues. Great strides have started on that and one of my goals is bring an industry wide standard in this area.”

STAR members include all the biggest names in entertainment ticketing and the organisation is committed to high standards of service and information for ticket buyers.

Jonathan Brown, Chief Executive of STAR said, “It’s great to have Richard on board again. He knows the ticketing industry inside-out and, as a founder of STAR, he has great clarity and vision about strengthening and extending STAR’s role in safeguarding the interests of the ticket-buying public and the industry its members serve. He has tremendous support from the membership and I know that the STAR Council are looking forward very much to working under Richard’s leadership

Yesplan on Tour Again

Come and join our webinar and find out how Yesplan can simplify your venue and event planning

If you’re feeling the heat from using old disparate systems like spreadsheets, mountains of emails and multiple calendars to coordinate your events then our next webinar is for you!

On July 17th at 2pm, Patrick Morsman will be hosting an introduction to Yesplan, taking you through the basics and letting you see just how intuitive it is.

This online webinar will handle:

  1. One centralised event calendar for all users, with all the information they need and none that they don’t.
  2. Managing locations, resources, people and potential clashes and conflicts.
  3. Simple, one-click reporting.
  4. Integrations with website, signage and other systems.
Register now

We would love to meet you in London

Come and meet us in person and find out how Yesplan can help your organisation simplify venue and event planning. Come and see us in London on 18th July. We’ll show you how you can make your life a whole lot easier and save a load of time you can now spend on pampering both clients and artists.

Join us

Still not sure?

Take a look at what Lancaster University and University of Kent’s Arts Centre, Gulbenkian are achieving with Yesplan.

A Queue of Over 3 Billion!

Queue-it’s Virtual Waiting Room Surpasses 3 Billion End-Users

 

COPENHAGEN, Denmark – July 11, 2018 —- Danish technology provider Queue-it announces a historic milestone: over 3 billion end-users have passed through the company’s virtual waiting room platform.

That means 3 billion concertgoers, streetwear enthusiasts, university applicants, and taxpayers have gone through one of the online queues set up by Queue-it’s customers in the ticketing, ecommerce, education, and public sectors.

In 2010, co-foundersNiels Henrik Sodemann, Camilla Ley Valentin and Martin Pronk saw a gap in the increasingly-digital world. All websites and apps have traffic thresholds. But unlike in the physical world, there was no online equivalent to forming an orderly line. So, the three co-founded Queue-it, a virtual waiting room platform that prevents website or app downtime due to traffic peaks.

“This milestone shows how far we’ve come as a company. Eight years and 3 billion users later, here we are. We’re really thrilled with such growth,” says Co-founder and CEO Niels Henrik Sodemann. “We’re very proud of the value Queue-it has provided to our customers, and the fairness and transparency our virtual waiting room has brought to the end-user experience overall,” he adds.

With unresponsive websites, some end-users haphazardly get through to lagging websites or apps, while others don’t.

Queue-it’s virtual waiting room, on the other hand, offloads excess end-users to a customizable queue page, and returns them in a first-come, first-served order. End-users can see their place in line, estimated wait time, and any messages from the website or app administrators. The transparent first-in, first-out system is the most equitable way to process high-traffic events.

Queue-it’s solution also ensures the humanity of queuing by banishing the bots. “It should be people, not bots, who get the coveted concert tickets or the stylish new sneakers” says Co-founder and CCO Camilla Ley Valentin. By deploying Queue-it’s built-in fraud protection, Dutch streetwear retailer Patta was able to flag 80% of those in line as malicious bots.

“With busy Black Friday ecommerce sales just around the corner, we’re already gearing up for our four-billionth end-user, which we expect to surpass this year as well.” says Ley Valentin.

 

 

 

Grand Ole Opry Partners with Booking Protect

Booking Protect Partners With The Grand Ole Opry

 

Leeds, United Kingdom – 11th July 2018 – The Grand Ole Opry and Booking Protect announce a new partnership to provide visitors to country music’s most famous stage booking protection for their visits to Nashville.

 

“The Grand Ole Opry is one of America’s treasures,” said Booking Protect CEO, Simon Mabb. “We are truly honored to be a part of helping the Opry ensure that generations of fans and music lovers have the best possible experience.”

 

The Grand Ole Opry will be offering their customers Booking Protect’s globally recognized booking protection service, ensuring that in the event of life getting in the way of someone’s visit, they don’t lose their investment in their vacation or trip.

 

Cat Spencer, Vice President of Business Development with Booking Protect, adds, “We are delighted to work with the Opry. As fans of music and live experiences, we are excited that by offering our award winning customer service product, we can ensure that fans of the Opry can make their purchases with the utmost confidence that if something unforeseen occurs, that their experience doesn’t have to be completely filled with disappointment.”

Ticketsource Confirms Audience Finder Integration

 

Ticketsource / Audience Finder Integration

 


TicketSource’s free online ticketing platform allows arts & cultural organisations to integrate Audience Finder directly in their box office system. This allows users access to the full potential of the data from over 170 million tickets and 59 million transactions from over 800 arts and cultural organisations in the UK. The insight gained can be critical in the underpinning of organisation’s new audience opportunities and audience development strategies.

If you are a National Portfolio Organisation (NPO), your funding agreement requires you to submit audience data to Audience Finder. TicketSource’s integration enables organisations to continue to meet the funding requirements as set by Arts Council England.

If you are interested in TicketSource’s Audience Finder integration, do not hesitate to get in touch with their dedicated support team today.

Contact TicketSource’s Support Team

Booking Protect & Tessitura Announce Integration

Booking Protect Joins Tessitura Network Ecosystem

Leeds, United Kingdom – 5th July 2018 –Today, Booking Protect announced a new partnership with Tessitura Network, a global leader in providing ticketing solutions to the non-profit sector.

“Tessitura is a global leader in providing ticketing and fundraising technology to arts and cultural organizations around the world,” Simon Mabb, CEO of Booking Protect says. “We look forward to helping Tessitura expand on their mission to deliver one unified platform for arts and cultural institutions.”

“Our proprietary customer service technology will seamlessly integrate with Tessitura’s platform, allowing their customers a greater degree of customization and providing the ticket purchaser greater peace of mind about their purchase,” Mr. Mabb continued.

As stated by their CEO and Co-founder, Jack Rubin, “The hundreds of arts, cultural, and attraction-focused organizations that utilize Tessitura to unify and operate their businesses all want to ensure the consumer experience is easy, transparent and meets their needs from all perspectives. By aligning with Booking Protect as a key member of our preferred provider ecosystem of organizations that extend our service reach, we are helping each of those organizations meet their customer’s high expectations.”

“Our primary goal in partnering with Tessitura is to help them extend their ability to deliver an integrated, high performing solution for arts and cultural institutions,” says Cat Spencer, Business Development Director with Booking Protect.

About Booking Protect: Booking Protect are the global leaders in Refund Protection partnering with hundreds of organizations worldwide from global ticketing platforms to small venues, enabling them all to offer their clients a market leading refund protection product on non-refundable tickets. Booking Protect is part of the Romero Group of companies that has over 20 years experience providing specialist insurance solutions to corporations, associations, and individuals. Romero holds Chartered Broker Status an honor held by only 3% of its peers. As part of the Romero Group, Booking Protect has the strength and security of a large corporation but with an ability to innovate like a start-up. Find out more at www.bookingprotect.com.

For further information please contact: Dave Wakeman, Wakeman Consulting Group Email dave@davewakeman.com

About Tessitura Network Tessitura Software is an enterprise CRM system that powers key business functions for arts & cultural organizations — ticketing and admissions, memberships, fundraising and development, marketing, education, analytics, reporting, website purchases, mobile applications and more. Tessitura is a unified system that enables a real-time and seamless, 360-degree comprehensive view across all functions, of all visitors, donors, members, and others who interact and transact with Tessitura-powered organizations.

Ticketing Professionals Australia on a new Mission

Ticketing Professionals Australia is gearing up for a reboot next year.

Industry leaders Jo Michel and Angela Gahan launched their Mission Tickets company last week at the Marketing, Ticketing and Communications Symposium in Sydney, to great cheers from the delegates there.

 

Register for their lists and Facebook group here http://missiontickets.com.au/

London Theatre Direct announces partnership with Stagedoor

London Theatre Direct announces exclusive ticketing partnership with leading theatre app Stagedoor

Under the agreement with London Theatre Direct (LTD), Stagedoor is able to access millions of theatre tickets at any one time through LTD’s real-time inventory.

 

As a result of this partnership, venues now have the opportunity to sell tickets via the Stagedoor app. Several leading Off West End venues have already signed up to sell face value tickets to Stagedoor’s fast-growing community of users who use the app to decide what to see.

 

Stagedoor is the first theatre app of its kind. It brings together discovery, social engagement and seamless booking, from the West End to the Fringe. Stagedoor creates personalised recommendations for each user based on individual theatres and artists they like, and helps people discover new types of theatre based on what their friends and other users are excited about. Stagedoor is already home to a community of 28,000 theatre-lovers who use it to buy tickets and share their experiences with friends and other theatre-lovers.

 

With over 1,000 current or upcoming London shows on the app, Stagedoor is the most comprehensive and innovative guide to theatre in London. Now, thanks to the partnership with LTD, it is poised to become the most comprehensive booking platform.

 

Michael Hadjijoseph, Co-founder & CEO of Stagedoor said:
“This is a very exciting time in theatre. Venues are embracing the opportunities offered by new technology to access new audiences; and increasingly sophisticated and nimble box office systems, like Spektrix, are making this transformation possible.
“LTD has been at the forefront of ticketing technology for almost two decades and we are delighted to be working with them to better connect people with theatre they love.”

Francis Hellyer, CEO of London Theatre Direct added:
“We’re huge fans of Stagedoor. Michael and his team are inventive, passionate and driven and the Stagedoor app is a brilliant example of using social proof and social media well. We’ve been working closely with the Stagedoor team for many months and so we’re delighted to agree an exclusive partnership. If you love theatre, you’ll love Stagedoor.”

Ticket Factory Makes it Social

The Ticket Factory and NEC Group Arenas partner with ‘make it social’ 

“A social-booking first for UK arenas”

 

The Ticket Factory and NEC Group Arenas have teamed up to offer customers a simple way to purchase tickets with friends.

 

As the official box office for the Genting Arena and Arena Birmingham, The Ticket Factory has teamed up with Edinburgh based start-up ‘make it social’ (mis) to provide a seamless social group booking experience – a first for UK arenas.

 

Initially available on selected events, it allows a group leader to reserve a number of arena seats together and then issue invitations to friends who can individually pay for their seats.  All the group leader needs to do to start the process is visit the mis website or click on the ‘Book With Friends’ button featured on The Ticket Factory event pages.

 

Director of Ticketing for The Ticket Factory, Richard Howle, said: “Over a third of our NEC Group Arena bookings are for three or more people, which highlights the strong social aspect of live events.  We continue to leverage advancements in technology to provide the best purchasing journey possible for our customers, so it’s great to be working with ‘make it social’.

 

“Offering a social check out option for NEC Group Arena events, allows groups of friends to get together to buy tickets with ease, in a safe environment, giving them piece of mind that their places are secure.”

 

‘Make it social’ Founder and CEO, Eddie Robb, added: “This announcement marks a major milestone for us.  It’s amazing to be extending our reach into arenas and to see our software encouraging an increasing number of friends and families to get together in real life.”