TopTix Takes the Lead

TopTix Takes the Lead

TopTix UK have announced that as of Monday 1 September 2014 they are in sole charge of marketing, selling, installing and supporting their SRO ticketing,…

Read Article →
Taking it to Ticketing on how data should flow - Retail just upped its game

Taking it to Ticketing on how data should flow – Retail just upped its game

For the last few weeks I have been following Vend (@vendHQ) on twitter along with their little off the wall CEO Vaughan Rowsell (@rowsell).  Most…

Read Article →
But I don't have an Address Line 2!

But I don’t have an Address Line 2!

It’s one of my number one annoyances when booking anything, not just tickets. You’ve found what you want at a price you will pay, it’s…

Read Article →
To fee or not to (display) fee - that is the question.

To fee or not to (display) fee – that is the question.

I cannot be the only one who looked on the CAP rulings on fees with a mixed viewpoint. At the time, working for a system…

Read Article →
Why do Venues Change Systems?

Why do Venues Change Systems?

The importance and urgency that suppliers give to identifying, fixing and releasing a patch to a bug all needs to be considered when evaluating their service level.

Read Article →
Down the Loyalty Ladder - The need to make customers feel good

Down the Loyalty Ladder – The need to make customers feel good

August the 1st 2014 is a day I have been dreading for several years. The reason why? For a number of years I have enjoyed…

Read Article →
Who "owns" the ticketing department?

Who “owns” the ticketing department?

Nothing like an easy subject to get my teeth into, but here goes! To start with, how about this as a statement. “No other department, save for…

Read Article →
Black Fords, Stretched Limos and Mixed Approaches- Ticketing Platform Analogies

Black Fords, Stretched Limos and Mixed Approaches- Ticketing Platform Analogies

At the Ticketing Institute Pop up in Bristol this week Roger Tomlinson questioned some suppliers to the UK Arts market on their views on their…

Read Article →