I was delighted to attend two days of Visitor attraction talks last week at the Tower Bridge Experience as a guest of the Access Group.
A number of former colleagues from many years ago, now work at Access and we crossed paths when they completed the Functionality Builder earlier in the year, followed by being selected in a procurement project run by Helen Dunnett in the summer.
I presented two sessions, one on the “venue vendor relationship” – a fun session looking at why we lose sight of the fact that we are in a business relationship and we need to avoid emotions being part of our decision making process.
This session was followed up the excellent Chris Webb of Synurgy looking at the key stages and milestones of procurement, from business analysis to examining where the money comes from and goes to in the organisation. Despite being a bit of a bus man’s holiday for me, a large chunk of the audience really got a great deal of information and insight.
At the user-group the following day I presented some “cross-industry trends” to get the day started, looking at a report card style of how Sports and Performing arts compare in areas such as Revenue Management and Commercial Partnerships, along with some general CRM tips, trick and pitfalls.
I’ll save a write up of some VERY interesting product updates they are working on for another post.
However, there is a repeat of the open, free to attend sessions next week at the Scotch Whiskey Experience in Edinburgh on 19th October. Places are limited REGISTER HERE.