Secutix Selected by Brentford FC

Lausanne, Paris, London, Madrid, Munich – 16 April 2018 Brentford Football Club, from the English Sky Bet Championship, has appointed SecuTix as its new ticketing and engagement partner.  Following a tender process, the global SaaS ticketing and audience management provider will ensure a smooth transition as the club moves from its current home of Griffin Park to a new stadium, less than a mile away, in 2019.

 

The club was keen to appoint a new ticketing partner now to ensure the platform is well established before the move.

 

Commenting on the decision, Kurt Pittman, Director of Marketing, Brentford FC, said: “We are a club which has to try to out think rather than out spend our competitors. For that reason, we wanted an innovative partner who offers Software as a Service.  We know from experience that when it comes to the amount of work involved in system upgrades, it’s not an easy task with bespoke systems.

 

“Moving from a 12,400-seat stadium to a 17,250 seater, with nearly 3,000 more premium seats, requires a flexible partner.  The SecuTix platform offers that flexibility.  Combine that with SecuTix’s desire to help grow our business and we’re confident that we will make a great team as we enter this new chapter.”

 

David Hornby, SecuTix UK Managing Director, said: “We’re looking forward to being part of Brentford’s exciting journey as they move to their new ground.  With the new stadium in mind, our ambition is to make the whole fan experience easier. As a priority, we’re looking at ways to integrate the ticketing purchase with the club’s access control, loyalty partners and mobile app. Once the club has moved stadiums, our focus will be on growing their season ticket base, attracting new fans and increasing their average home game attendance.”

 

Everton Appoint Secutix

 

EVERTON FC APPOINTS SECUTIX AS NEW TICKETING AND ENGAGEMENT PARTNER

Press Release

Lausanne, Paris, London, Madrid, Munich – 19 March 2018  English Premier League team Everton Football Club has announced SecuTix as its new ticketing and engagement partner.  The global SaaS ticketing and audience management provider will handle all ticketing and hospitality sales for league and cup games at Everton’s 39,000-seater stadium, Goodison Park.

 

The partnership marks a move to simplify the purchasing process and enhance the experience for fans through the introduction of new technologies and integration with best-in-class third party providers.  Improvements are already afoot, with mobile ticketing and the use of Apple Wallet made available for the first time to Everton fans for the home game against Brighton on 10th March. 3D seat mapping technology giving fans the chance to experience the seat view before purchasing tickets online has also been introduced by integrating PACIFA technology with the SecuTix platform.

 

Commenting on the appointment, Matt Kendall, Head of Ticketing, Everton Football Club, said: “SecuTix have a clearly defined roadmap to help us get to where we want to go, which is to make the purchasing journey as seamless as possible for fans.  They have proven to us a genuine desire to future-proof our systems, thinking long-term about where technologies are heading and how we can use them.

 

“It’s refreshing to work with a ticketing system that can integrate with our existing platforms such as our website and CRM.  But what really makes a difference is the flexibility of SecuTix to link with new providers who can improve our fan experience.  For example, we have now enhanced our third-party Finance facility to allow Season Ticket holders to digitally sign their credit agreements, as well as offering the ability for fans to pay for their season tickets over two or three months. With more functionality to be released in due course, I’m confident that the switch to SecuTix will allow Everton to really raise the bar for ticketing in the Premier League.”

 

David Hornby, SecuTix UK Managing Director, said: “We’re proud to be working with a Club that is renowned for its brilliant fan engagement and progressive ticketing policies. We are very aligned in our approach of putting the fan first and we will work closely with the Club to use our agile technology to create a single customer view and introduce some firsts to the English football ticketing sector.”

 

Everton sell more than 400,000 tickets annually.

 

 

 

 

 

 

Syx Ticketing launches enviso trade

 

Syx Ticketing, a technology leader in the leisure industry for more than 30 years, launches enviso trade, easily connecting venues with resellers to boost ticket reselling

 

Ypres, 18 January 2018 – Syx Ticketing launches enviso trade, a new cloud reselling platform that easily connects venues with resellers.

 

The traditional way of establishing partnerships and managing resellers involves lengthy, manual processes. Resellers typically get a large volume of ticket barcodes for reselling. This makes venues lack real-time insights into sales performance of resellers and they can’t manage their reselling channels in real-time. This is where enviso trade comes in.

 

Enviso trade provides recreatex customers with a pre-built cloud connection to distribute their tickets to a global ecosystem of resellers. With our ‘no cure, no pay model’, our customers can also easily start distributing tickets to new resellers channels. An open API can be used to connect new resellers or other ticketing back-office systems.

 

Venues can add their existing resellers to the enviso trade portal. This way, traditional resellers can download barcodes or order tickets on demand. Using this self-service approach, customers can already optimize and streamline their reseller processes, providing an easy transition from an analog to a fully digital reselling process. Venues can easily monitor reseller performance and optimise their sales in real-time. The reseller gets access to direct-to-gate admission tickets. This saves the need to exchange barcodes at the front office and also provides a seamless visitor experience.

 

Last but not least, enviso trade excels in social deal-making:  discovering and closing deals with the speed and ease of social networks! Once connected, venues can easily categorize their partners, allocating reselling capacity and commissions per category, changing ticket distribution in real-time. Venues can also partner up with other venues, bundling their offers as ‘digital combi-tickets’.

 

Dimitri Degraeve, CTO Syx Ticketing, adds: “We are proud to announce enviso, our new software product line that is built on cutting-edge cloud technology and designed to easily scale with future customer needs. Enviso is a modular cloud platform, enabling us to add new innovative cloud apps on top of our core recreatex platform. We also work with trusted partners to automate our software delivery and provide 24/7 support, critical for global reselling. With enviso, our team has built a next generation solution that enhances the visitor and operator experience end-to-end, making sure that every visit matters.

 

For more information about enviso trade and to know how it works, visit www.enviso.io

 

About Syx Ticketing

Syx Ticketing has been providing ticketing and leisure management solutions for the arts and cultural sector, visitor attractions and leisure industry customers for the last 30 years. 150 ticketing professionals work closely with international clients offering superior technology and fully customisable software aligned to each individual organisation’s specific needs.

ReCreateX is the state-of-the-art software application that processes high volume ticket sales, memberships and event bookings. The software includes bespoke modules such as sophisticated CRM and has an easy to use Point Of Sale front end which processes ticket sales including invoicing and itineraries, retail, food & beverages and course bookings management.

We are proud of our + 800 customers using ReCreateX and these include: The Tower Bridge, The View from the Shard, The Rijksmuseum, Van Gogh Museum, Pairi Daiza, Amsterdam-, Rotterdam- and Antwerp Zoo, the Royal Museums Greenwich plus many more spread across the UK and mainland Europe

 

XMAS 2018 Lists for Entertainment Venues?

 

What did you ask for for Christmas? If you are like me you may have just asked for plain and boring socks. Those of you with children or nieces and nephews may have had quite a list.

 

My youngest son had devised a novel weighting system of ‘top presents’ and ‘these would be nice’ – I guess subconsciously he has picked up on the great many procurement projects I’ve worked on this year!

 

Just like Christmas lists many organisations weight their priorities when devising specifications for new suppliers or technology. On our functionality builder tool we list those as either essential, desirable or possible items.

 

In the last four years I have seen some items of functionality giving greater weightings, with some now being deemed less important. 

 

Many digital tools are now top  priorities for organisations,  while older technologies such as magnetic stripe cards are deemed far less important

 

Occasionally, we hear or see dramatic changes in these priorities.

 

Working with a client in late November (2017) we heard just one of these. 

 

As we discussed the organisation’s needs, focused around scenarios and business practices, one senior member of staff stated 

 

any system we look to move to must integrate with booking protect, we cannot consider not having this

 

I was quite taken aback by what is normally an afterthought being a headline functionality demand, so I queried whether it was absolutely essential. 

 

I’ve projected that we could make £40-£50,000 in 2018 with Booking Protect” came the answer.

 

“Wow” I replied. 

 

I have known for some time that many venues make considerable revenues by offering optional refund protection on ticket bookings. I don’t think I’ve ever heard of the figure being that large (but this is a large regional performing arts group).

 

Away from Booking Protect as a specific provider, or even the type of product, for me, this was quite a watershed moment. It shows us as arts organisations that, in difficult times, perhaps our imperatives and attitudes to technology are changing from functional descriptions to more strategic desired outcomes. 

 

As entertainment organisations, whether in performing arts or sports, we must start to think in this way.  For some, survival, for others success, may depend upon it.

 

By placing where we want to go and/or how we want to engage with our fans at the centre of our thinking, in either technology or service provider roles, or even the offerings we make available, we will ensure that we stay relevant, and continue to develop our audiences as well as protecting our revenues.  

 

Of course, an extra 50 grand a year wouldn’t go amiss either eh?

 


This work has been made possible by support from Booking Protect
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How is Ticketsolve Getting Ready for GDPR?

 

GDPR // Ticketing System Readiness Series

How are leading systems responding to changes in EU Data Protection? In the latest in this series we take a look at Ticketsolve

 

 

System

Ticketsolve

 

Back Ground

Ticketsolve have continued to add to their already substantial customer base in the UK and Ireland. With over 260 customers in the arts and culture sector they are one of the major providers of ticketing solutions.

 

Their view

As ever, Ticketsolve have considered the importance of design and usability as well as compliance in their development of GDPR compliant tools. They have decided to deliver both best practice advice as well as a comprehensive set of tools for their customers to use to help them ensure compliance.

 

What we saw

During our session, we were shown the latest iterations of the Ticketsolve interfaces looking at the customer record, audit trail as well as new options to shape the tone of voice to be used in collection of permissions, expanding the ‘Ok to Email?’ labels seen in other systems to a full explanation of how the information will be used.

 

Great to see

The journey around the features and tools in Ticketsolve did have me saying ‘nice’ on a number of occasions. Whereas there was nothing in functions that stands out too far from others, it was the intelligent design and extra touches that caught the idea. Specifically, a key word search in audit trails – imagine a customer of x years – how long would their audit trail. Simply type ‘permissions SMS’ in the search box to filter all changes in that specific permission. I was also impressed that Ticketsolve appear to be one of only a few systems that offer a third party log in for safe and secure data transfer – perhaps GDPR will bring an end to those customer spreadsheets being emailed between companies!

The use of Keywords to narrow Audit Searches

 

 

What we didn’t see ……. but is coming

As with every system we have seen as part of this series – there is still work to be done by Ticketsolve. Key delivery dates in January are already inked in to roll out a new named third-party permission option – based on the contents of the customers basket. As well as these dynamic opt ins – there will also be the ability to add an unlimited number of fixed consent requests – allowing the ability to recorded consent for marketing and fundraising separately in the system. The extended audit of the customer record will also be printable to produce Data Subject Access Requests with one click.

 

The Production Company Portal Offers Direct Access to Consented Data and Sales Profiles

Transition Services and Issues

The result of Ticketsolve taking their time to consider all of the issues before starting to deliver the solutions that we saw, is that they have invested heavily in research but also staff training.  Our call to look at the features and functions had a number of support staff actively involved all with a good working knowledge as well as practical ways in which features could and should be used to ensure compliance. These staff will be taking the lead to work with existing (and new) customers to help them get the best from the tools.

 

Issue to consider

The move to offer ‘unlimited’ anything is always a worry. It’s nice that Ticketsolve will give their customers a chance to create multilevel and purpose permissions, but venues will need to consider which ones are relevant and help the customer understand their communication preferences. The danger is that venues, or new staff may be tempted to add ‘just another one’ and the list suddenly becomes unwieldy.

 

Stand out feature

We have seen a fair amount of innovation during this series, with some great new tools. My stand out feature for Ticketsolve is an ‘old’ one – one they have had for years – which is their tight integration to Mailchimp. It is one of the best integrations we have seen in terms of granularity and synchronised data. The use of the API allows real-time consents to be used in email campaigns and unsubscribes written back to Ticketsolve.

 

Overal

Ticketsolve deliver some solid tools to their customers already. There are some more to come, which should hit the user base in January, allowing venues to get fully up to speed ahead of May. Our key take-away from the look we had though was clever, clever design.

 


This article gives information in relation to what we consider to be best practice. However, compliance is context and fact sensitive and as such following any guidance does not guarantee regulatory or statutory compliance.

The Information Commissioners Office will judge any complaint on its own merits, and organisations in need of context or situation specific legal advice should seek it from an appropriately qualified source.


This work has been made possible by support from Arts Council England

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Syx Ticketing Announces Plopsa Amusement Parks Deal

Plopsa amusement parks selects Syx Ticketing for its innovative ticketing solutions

Syx is very excited to announce its partnership with the Plopsa amusement parks. As of 2018, Syx Ticketing will provide the Plopsa parks with an innovative cloud-based ticketing and booking system. Over 30 ReCreateX POS systems will be implemented across the six Plopsa venues:

–          Plopsaland De Panne (B)

–          Plopsaqua (B)

–          Plopsa Indoor Hasselt (B)

–          PlopsaCoo (B)

–          Plopsa Indoor Coevorden (NL)

–          Plopsa Holiday Park (D)

 

The Rheinland-Pfalz based Holiday Park comes as Syx’s first customer in Germany, from where it will launch its further growth into the German-speaking countries.

To avoid long queues at the ticket desks and to grant its visitors quick access to the park, Syx will deliver Plopsa’s first 4 self-service kiosks in De Panne. 

Plopsa also selected Syx as its partner for online ticket sales, payment gateway and the brand new 3rd-party reseller platform. ReCreateX will be hosted from Syx Automations’ ultramodern new ISO27001 certified data centre in Amsterdam.

 

Edwin Hemkes, Sales Director at Syx: “We have been in contact with the Plopsa team for over 15 years and are thrilled to finally have them on board. Our recent Gantner merger provides us with a global network of offices from where we can support customers like Plopsa with a cross-border growth strategy.  The partnership with Plopsa also gives us the opportunity to translate and prepare our ticketing solutions for the German-speaking countries. We are accelerating our further international growth which is beneficial for all our software users – it allows us to further invest in continuous innovations, which in turn provide our customers with tools which focus on increasing revenues and enhancing visitor experience.

 

Steve Van den Kerkhof, CEO Plopsa Group: Plopsa selected Syx Automations because of its innovative integrated total solutions, the extended functional possibilities, open API and its elaborate services: 24 hours a day, 365 days a year.

 

About Plopsa:

The Plopsa group, as part of Studio 100, exploits six spectacular theme parks located across Belgium, The Netherlands and Germany.

In Belgium, Plopsaland De Panne opened its doors in 2000 and Plopsa Indoor Hasselt opened in 2005. In the same year, Plopsa took over Télécoo and renamed it Plopsa Coo in July 2006. Plopsaqua, the first themed waterpark of Plopsa, was proudly opened in 2015. 

In 2010, Plopsa went abroad with the opening of its first indoor theme park in the Netherlands: Plopsa Indoor Coevorden and in 2011 Plopsa took over Holiday park in Germany.

The parks welcomed three million visitors in 2015. They all provide great days out for the whole family, with numerous attractions and entertainment to serve all age groups.

 

About Syx:

Syx Ticketing has been providing ticketing and leisure management solutions for the arts and cultural sector, visitor attractions and leisure industry customers for the last 30 years. 150 ticketing professionals work closely with international clients offering superior technology and fully customisable software aligned to each individual organisation’s specific needs.

ReCreateX is the state-of-the-art software application that processes high volumes of ticket sales, memberships and event bookings. The software includes bespoke modules such as sophisticated CRM and has an easy to use Point Of Sale front-end which processes ticket sales including invoicing and itineraries, retail, food & beverages and course bookings management.

We are proud of our + 800 customers using ReCreateX and these include: The Tower Bridge, The View from the Shard, The Rijksmuseum, Van Gogh Museum, Pairi Daiza, the Zoos of Amsterdam, Rotterdam and Antwerp, the Royal Museums Greenwich plus many more spread across the UK and mainland Europe.

More Traction for Make it Social

Edinburgh tech company makes the A-list

 

Edinburgh-based start-up, Make it Social, whose software enables people to book as a group but pay individually, has extended its West End reach with ticketing for its first play – ‘Glengarry Glen Ross.’  The iconic production, staged first in 1983, was later made into a film in 1992 starring Jack Lemmon and Al Pacino.

 

Audiences going to see Christian Slater, who plays a cut-throat salesman and stars in this latest revival in London’s Playhouse Theatre, are now able to take advantage of the technology for the first time.

 

Earlier this year Make it Social partnered with Ambassador Theatre Group (ATG) for the musical ‘Wicked,’ also in London.  The company’s software is now being rolled out to productions of the show in all major cities across the UK – those going to see it in The Edinburgh Playhouse can already ‘Make it Social.’

 

Established in 2013, Make it Social now employs 16 staff.  Two months ago it announced another significant partnership with Ticketmaster enabling it to move into ticketing markets in Europe, Australia and New Zealand.

 

Founder Eddie Robb said:  “Make it Social is delighted to be associated with such a high profile and popular play and it’s hugely satisfying to see people using our online vehicle to get offline and do more things in the real world.”

 

Charles Bruner of ATG added:  “Make it Social takes the hassle out of group booking making sure the organiser isn’t out of pocket.  We are always looking for ways to make life easier for, and thus enhance the experience of, our audiences.  We look forward to using the software for more ATG productions in the coming months and have a planned programme to achieve this.”

Ticketing Systems’ Preparedness for #GDPR

After several months and many hours of looking at systems and talking to vendors we today published a series of articles on how ticketing systems are preparing for GDPR.
From the outset these articles were not designed to be ‘reviews’ or in any way endorsements of the products or the direction their architects have taken.
It is fair to say there are differing approaches, priorities and overall levels of preparedness, in our opinion.
There were two key areas where we saw these differences, firstly in the customer audit, some systems have a robust, and have had for many years, audit of customer records, tracking each change, the channel, operator as well as before and after values. Others appear slightly later to the party. The auditing of descriptions, labels and other ‘sign up’ phrases was only seen in a few systems.
We also saw differences in readiness to be able to collect granular third party consent, that is the named party a customer is consenting to share their data with, typically this is for touring or co-productions. Here, we saw a number of vendors deliver a solution, whilst some were still in design phase. As we see in all implementations of software, there was some difference in the quality of the design and deployment.
Venues will need to examine how they move forward with their current provider and satisfy themselves that the software is capable and is configured to fit in with their own organisations policies to be compliant with GDPR. As we have said on numerous times, compliance is not the responsibility of the provider, but of the organisation using it. GDPR also stretches way beyond boring ticketing and marketing!
We have seen vendors already openly talking about or briefing their users on new GDPR tools, with more due in the New Year. So if you haven’t made a start, you best make a start. A call to your software’s support department could be a good place to start.

Systems Covered

This article gives information in relation to what we consider to be best practice. However, compliance is context and fact sensitive and as such following any guidance does not guarantee regulatory or statutory compliance.
The Information Commissioners Office will judge any complaint on its own merits, and organisations in need of context or situation specific legal advice should seek it from an appropriately qualified source.

This work has been made possible by support from Arts Council England

How is Red61 Getting Ready for GDPR?

GDPR // Ticketing System Readiness Series

How are leading systems responding to changes in EU Data Protection? In the latest in this series we take a look at Via by Red61

 

System

VIA by Red61

 

Back Ground

VIA has traditionally been thought of as a ‘festival’ ticketing system, however recent additions to both the product and team behind the solution now sees them as an emerging provider to both the attractions and venue ticketing space.

 

Their view

Given their background in the complex world of festival ticketing (think festival, artist, venue all with an interest in data) it is no surprise that Red61 have already invested time into modelling data ownership and permissions for customer contact. As they put it “It’s where we came from, it’s in our DNA”

 

What we saw

During our session, we discussed the possibilities for multiple permissions per customer as well as the flows of data for ‘agency’ sales. In addition to this we also looked at the flow for collecting named third party consent.

 

Great to see

Red61 joins a select few systems that from our inspection can currently deliver ‘named’ third party consent. As with other leading systems in this field they perfectly manage the concept of ‘Promoter’ or ‘Producer’ allowing customers to clearly see (and consent) to who their data may be shared with.

Permissions

Collecting Third Party Permissions and a feature we loved – ‘Preferred Contact Method’

 

What we didn’t see ……. but is there

VIA supports exposing the questions and answers to both the standard out of the box online ticketing platform that Red61 supply to some of their clients. It also supports this through its API, allowing venues to build a smooth and tailored flow that suits their needs and data permissions accordingly.

 

Transition Services and Issues

Many of the features that venues will need to be using to remain compliant under GDPR – (if using consent as the basis for processing) are already in VIA, and as such many clients are already using them.

 

Issue to consider

For those clients who have been using the generic ‘Third Party’ or ‘Producers of shows I go to see’ statements may need to think about campaigns and actions to go out and confirm consents from these customers. Given the data may have already been shared before the 18th May deadline the implications for the users may be minimal, the organisations to which the data was shared may need re-consent.

 

Stand out feature

We really like not only the features but the attitude around best practice in data sharing / permission gathering.  Even though it is not a GDPR requirement, it was so refreshing to see that each customer can set their own ‘preferred method’ for contact, not just once, but for each of the possible future data controllers. Surely a great tool for marketing campaigns not only to hit the right people but also the right way.

 

Overall

It is not surprising given their experience in dealing with complex ticketing networks ( the Edinburgh Fringe Festival – need we say more?) that Red61 seem to have put solid data management and consenting tools at the core of their offering.

 


This article gives information in relation to what we consider to be best practice. However, compliance is context and fact sensitive and as such following any guidance does not guarantee regulatory or statutory compliance.

The Information Commissioners Office will judge any complaint on its own merits, and organisations in need of context or situation specific legal advice should seek it from an appropriately qualified source.


This work has been made possible by support from Arts Council England

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How is ProVenue from Tickets.com Getting Ready for GDPR?

 

GDPR // Ticketing System Readiness Series

How are leading systems responding to changes in EU Data Protection? In the latest in this series we take a look at ProVenue from Tickets.com.

 

System

Tickets.com ProVenueDatabox / ProVenueMax / ProVenue

 

Back Ground

Tickets.com currently has three products in active use, its latest iteration ProVenue is the focus of this report and currently is their actively developed offering to the Arts, Sports and Visitor Attraction sectors.

 

Their view

Tickets.com has researched both their responsibilities and those of venues ahead of their developments to the product. With their experience in delivering multi-purpose and shared systems, they have built on previous work to deliver tools to help venues achieve GDPR compliance.

 

What we saw

During our session, we focused mainly on the ProVenue product, both from a box office as well as online interface. We also looked at how legacy products such as ProVenueMax and ProVenueDatabox have been delivering (for many years) the levels of granular permissions that are required under GDPR if relying on consent as a basis for processing.

Great to see

It was refreshing to look at systems / versions of product released many years ago that even before legislation, gave marketing staff (and consumers) granular permissions based on content and channel.

 

What we didn’t see ……. but is there

In ProVenue there are very detailed audits of not just customer data field changes, but also changes to the field labels. This makes ProVenue one of a small group of systems that can adequately demonstrate WHAT a customer saw during their sign up. We did see that many of these fields or audit trails can be configured to display in the Box Office UI. Whereas the ability to see this in the UI is not required under GDPR it is refreshing to see that a vendor understands how important this is.

 

Transition Services and Issues

Overall Tickets.com have a selection of tools and interfaces which seem to give venues the ability to accurately gain, record and report on consent, if this is the basis for processing customer data. With these tools already in the product there is little transition work needed it seems.  Venues requiring bulk updating of records or such services can seek help through the Tickets.com service desk.

 

Issue to consider

Whereas many of the features and tools to help clients operate in a GDPR compliant manner are in all three products, development focus is on the ProVenue system and the MPV (My ProVenue) online interface. Venues who require third party (promoter / producer) sharing tools will need to look out for upcoming developments in this area.

 

Stand out feature

As many of you may remember from Databox use, the ‘ask later’ tool is once again in the latest iterations of software from Tickets.com. Users can therefore rest easy that operators who do not capture customer preferences have not ‘lost’ a client – the next operator that serves them will be prompted to collect preferences. This is great, however, we were particularly impressed by the ability to define multi-facetted multi-channel combinations, including the ability to define which are ‘pre ticked’ – users can have mail, sms, email and phone for venue communication, but just email and phone for fundraising. This also opens the possibility to have electronic methods of communication pre-ticked during a purchase path – a sure way to make sure soft opt ins to your venue mailings.

 

Overall

Tickets.com has a proven track record of delivering compliant systems, their latest ProVenue offering has many great features, but once again shows solid and smart thinking in helping venues achieve compliance, while continuing to provide them with the tools they need to grow their audiences.

 

 


This article gives information in relation to what we consider to be best practice. However, compliance is context and fact sensitive and as such following any guidance does not guarantee regulatory or statutory compliance.

The Information Commissioners Office will judge any complaint on its own merits, and organisations in need of context or situation specific legal advice should seek it from an appropriately qualified source.


This work has been made possible by support from Arts Council England

 

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