“Make Do and Mend” – the right technology strategy?

Wow, where to start. This is a post that has been on my mind for some months. It’s taken a change of tech that I am using to crystallise some thoughts about how to lay this problem out.

I have always used a PC, from back pre windows to 3.11, 95 and on through the numbers. It’s been part of my life for thirty years. There have been some bumps along the way, but I can’t ever say I have been ‘unhappy’ – just not fulfilled.

I can’t ever say I have been ‘unhappy’ – just not fulfilled

Less faithful behaviour is true amongst mobile phones or more recently smartphones, I have had big periods between the three or four main players – well they were at the time. Nokia’s Symbian system was the first really good platform, along came and went BlackBerry, iPhone, Android, iPhone, Windows, Android – you get the picture.

…..spending extra minutes or hours on tasks that should take twenty seconds.

For the last few months, I have been using a Chromebook. Amazing value at under £200 – a 13 hour (real) battery life, super portable and with Internet access almost everywhere – a great piece of kit. The trouble with it is that it fell short in some areas, no REAL word support meant converting docs or when using the online version missing out on some of key, yet more obscure features that are only found in the full versions. I was always spending extra minutes or hours on tasks that should take twenty seconds.

Macs were “too expensive” and I’ve never used them, I am writing this on one now, it’s not THAT bad, but gives me some much loved and missed functionality not present on the Chromebook.

This is not them versus us or mine is better than your tech post, but setting the scene.

To be blunt, I don’t like it. It makes or seems to make my life more difficult,

I am currently in possession of an iPhone for the first time in three years, I say currently as it’s about to go swim with the fishes in a canal sometime soon. To be blunt, I don’t like it. It makes or seems to make my life more difficult, less of a digital assistant and more of a ball and chain.

It’s fun using iMessage and Facetime, it’s pretty good whilst travelling or messaging Internationally . . . . if THEY have an iPhone / Apple product and it has some really good features, for me and perhaps more for other people.

To be clear, Android – has its issues, not so much as an OS but due to the different iterations that exist. So this feature is not on this device but is on that one. That manufacturer has released Version 7, this one has not.

I am ignoring Blackberry and windows as mobile OS ecosystems, as both appear to be an end of life or the equivalent of a distant relative in a care home, out there, but not really visited by many, harsh, but true.

So what do I do? Do I try and continue to find peace and being at one with my little black friend, to make it work, to ignore the things I hate, to carry on missing notifications, to being bounced chrome to safari to goodness knows what.

It took me five minutes to set up my iPhone and an hour for apps to be sync from Android and to go back it will take the same.

We cannot say the same of our ticketing infrastructures, can we? Back in the day some vendors offered monthly contracts, with their sales patter saying “if you don’t like us you can move away” – I always shot this down and perhaps even annual contracts the same – “You don’t change systems that easily – this is not a mobile phone”

So what should make people change or think about changing? End of a fixed term contract? Opening a new facility or as is common this time of year, a boost in revenue from the Panto and the pain that running a show report for 78 performances did to you and your system.

I don’t think these should be at the forefront of decision making. It should be about pain. Pain in the current. The pain of the procurement and implementation and the pain relief of the new system…………but let’s also remember there will be the pain with the new too. I have never seen a project where someone, somewhere in the org did not miss something from the previous system (or the one that pre-dated that.

You need to look at these pain items and work out, how much pain will I be solving? How bad and frequent is the pain, to whom and what is the effect?

Auto-submission of Gift Aid to HMRC is a classic example of this. Once a month, a download in Excel, a small format here or there and then log on and upload the file. How long does it take? How much time will be saved? What value of recouped revenue will you get in excess than with the manual process?

A project last year heard a finance director say of that specific feature “It would be nice, but not a trigger to choose one particular system” – perfect, she got it. However, find 10, 15 or 30 such examples of efficiency and reduction in costs, through multiple suppliers, hosting and automation and you may have something.

We have to make hard choices. This platform may be “Cheap” – we may “make do” but are things EVER going to get better, are they ever going to fix {Insert Bug Here} or integrate with {Really good tool here}.

Spending this week in Benelux countries, I have met some great companies doing cutting edge solution building around ticketing platforms, marketing automation, dynamic differential customer flows or …… just really well written, reliable software at a great price.

If you do one thing this January, sit back and reflect on the pain, look to the future and ask yourself, is this the year I am going to help my business step up and be smart, efficient and forward thinking.

 

 

 

We will be talking about many of these issues around technology strategy at the Ticketing Professionals Conference on the 16th and 17th March in Birmingham. TTI Subscribers can get a 10% discount by using the promo code ‘TTI’ at checkout.

tpc_date_191_x_71

 

 

 

 

 

TopTix Integration Partners

TOPTIX INTRODUCES GLOBAL INTEGRATION PARTNERS PROGRAM
CERTIFIES INGRESSO AND THREE OTHER INTEGRATION PARTNERS WHO DEMONSTRATE INNOVATIVE SOLUTIONS

London, UK (January 6, 2017)—Karl Vosper, Managing Director of the TopTix UK office announces that Ingresso and three other technology companies have been certified as official SRO integration partners. SRO (Standing Room Only) is an all-in-one web delivered software solution for ticket sales, marketing, and CRM.

Ingresso has created a real-time sales integration with SRO, allowing TopTix customers to sell their ticketing inventory, via Select your Seat, through Ingresso’s vast Global Distribution System with sales channels including Amazon Tickets, Disney Tickets, From the Box-Office and Lastminute.com.

SRO customers have complete control over which tickets are offered through which sales channels, at what time, and at which price / commission structure.

Removing the need for manual allocations, the Ingresso API interconnectivity brings ease of rapid sales channel expansion to reach audiences that may have otherwise been inaccessible.

Mel Dearle, Sales Director of Ingresso said:

“Our technical development team found the TopTix UK team helpful throughout the API integration process—and the SRO system performed. Our first connection was to the English National Opera—and sales via our integrated distribution network rocketed by 650% since connection. The venue controls the price, commissions and access and API ticketing offers truly dynamic pricing opportunities. We look forward to further TopTix venue connections and discussing the support and marketing reach we can offer to the box-office and right’s holders.”

The other three agencies, include:

Catch (UK)
Catch has created a seamless integration between Zoological Society of London’s (ZSL) public web interface and SRO. The modern visitor engagement interface enables a unified, responsive end-to-end sales journey for ticketing, events, activities, memberships and more, including upselling and Gift Aid functionality.

Stunn (UK)
Stunn took the online booking processes for the Birmingham Repertory Theatre websites out of iFrames to enable full functionality with the SRO ticketing system. The solution is fully responsive and includes mobile seat selection, upselling and membership recruitment capabilities and is also trackable via dashboard analytics.

Zicht Online (The Netherlands)
Zicht Online developed TicketTrigger as an alternative front end to SRO for online ticketing. TicketTrigger uses the extensive SOAP API of SRO allowing customers to apply custom design, flows and functionality in the ticketing process.

The integration partners program enables best-in-class web and application developers the ability to efficiently extend the capabilities of the SRO platform and provides TopTix clients with a referable list of proven service providers and solutions. Karl Vosper, who initiated the program for TopTix, commented, “We carefully evaluate each partner and project to ensure that every integration is of the highest quality. We seek developers with proven experience in the ticketing and CRM industry who have a deep understanding of client needs and present forward-thinking solutions to our rapidly expanding portfolio of clients.”

Interested clients and prospects may learn more about the development partner program at http://toptix.com/partners/. Vosper concluded, “Our ultimate goal is to give TopTix clients easy access to the most robust features possible to drive their business forward, backed by technology partners carefully selected and supported by TopTix.”

TopTix continues to evaluate technology companies from around the world seeking to join the integration partners program. Program benefits include access to the SRO API, documentation, sample integration code, training hours with the TopTix tech team and a testing environment hosted by TopTix.

About TopTix, Ltd.
TopTix, Ltd (www.TopTix.com) is a privately owned firm founded in 2000 that develops software for ticketing, marketing, CRM, merchandise sales, fundraising, loyalty and access management. Our services and technology allow our clients to sell and manage their own ticket sales, capture valuable patron information and control all aspects of the consumer experience. Our flagship platform, SRO (Standing Room Only), is utilised by sporting organisations, leisure attractions, festivals, exhibitions, stadiums, arenas, theatres, concert halls, museums, visitor attractions, cinemas and ticket agencies across 16 countries processing in excess of 80 million tickets a year.

Galaxy Connect Gains Momentum

GALAXY CONNECT™ GAINS MOMENTUM IN UK MARKET AS VENUES LOOK TO INCREASE TICKET SALES AND ENHANCE THE GUEST EXPERIENCE

London, UK (December 2016)

Attractions and representatives of the travel trade recently gathered at Church House Westminster, London, to discuss ways to broaden awareness and increase ticket sales through the new cloud-based platform, Galaxy Connect. Galaxy Connect allows for easy integration of attraction venues and resellers to sell live tickets to customers.

“Galaxy Connect makes it easier for attractions to partner with distributors and resellers, quickly engaging with customers around the world to increase exposure and ticket sales,” said Andy Povey of Gateway Ticketing Systems. “What’s more, Galaxy Connect is easy to set up with no need for additional training for front of house teams.”

Meeting

Another benefit of Galaxy Connect is immediate admission. “Because sales through Galaxy Connect are live tickets not vouchers, guests can use their smartphones to gain direct access to the venue rather than queuing for the box office,” explains Don Eash, Executive Vice President/Chief Operating Officer, Gateway Ticketing Systems.

“Galaxy Connect is a massive improvement for distributors. On top of offering more flexibility and real-time access to venues’ ticket systems, it will also create an electronic data trail reducing fraud. We are also looking at new opportunities to generate revenue through the use of mobile app and geolocation,” says Andre Flambard, 365Tickets.

Galaxy Connect main benefits:

  • Enhance the guest experience – guests arrive with a live ticket or e-ticket and can enjoy direct-to-gate admission reducing front-gate lines
  • Enjoy real-time access to venue ticket systems – enabling resellers to sell capacity-managed events while avoiding sellout situations
  • Streamline the reconciliation processes between attraction venues and distributors
  • Save costly IT resource time – connect with any number of online travel agencies and/or attractions with only one integration
  • Eliminate time-consuming voucher process – by selling live tickets, you can save countless hours of manual processing as well as reduce fraud issues

To learn more about Galaxy Connect, visit www.galaxyconnect.com

Syx Confirm City of London Agreement

Syx Automations increases its foothold in the UK ticketing market as they are selected to supply their ticketing and POS solution to five popular visitor attractions across The City of London.

The comprehensive agreement includes the supply of software for admissions, ticketing, membership, group sales management and the company’s Webshop solution. The project includes Tower Bridge Exhibition, The Monument, Keats House, Guildhall Art Gallery and the City Information Centre.

Each partner organisation has diverse business requirements that will call upon all aspects of the Syx product and software specialists.

Eddie Lee, UK Sales Manager at the Syx Automations Group said We are very proud to welcome such prestigious and historically important organisations in the UK to the Syx family. Our goal is to offer ticketing and POS management software to the cultural and leisure industry that enhances the visitor experience, but also simplifies their internal ways of working. We are delighted that the City of London Corporation has decided to use our software across some of its most important landmarks.”

 

 

Secutix Launch in UK / Ireland

SECUTIX OPENS IN UK & IRELAND WITH APPOINTMENT OF NEW TEAM

London, Lausanne, Paris, Madrid 1st December 2016: SecuTix, the global provider of a ticketing engagement platform for the sports, culture and leisure industries, has today announced its new UK and Ireland team as it looks to expand its presence across Europe. This comes on the back of the company’s recent appointment as the ticketing partner of Saracens rugby.

David Hornby joins as UK and Ireland Managing Director with the remit to establish SecuTix as the leading white-label player in the UK ticketing market. As the former Commercial Director of Visit London and most recently Strategic Consultant to the likes of The O2, Formula 1 and Red Bull, David brings significant experience in growing businesses and an extensive network in the major events, entertainment and sports sector, which he will put to good use opening doors for SecuTix.

Richard Hilton, former Ticketing and Hospitality Solutions Manager at UEFA, has been appointed to the role of SecuTix Head of Customer Success for UK and Ireland. At UEFA, Richard was a client of SecuTix and applied the software to maximise hospitality and sponsorship opportunities for Euro 2016. Richard will use his first-hand experience of the software to ensure UK partners make best use of the technology to meet their business objectives. Prior to his role at UEFA, Richard was at Ticketmaster for eight years.

Frédéric Longatte, CEO of SecuTix, commented: “The UK and Irish markets are primed for feature rich SaaS native ticketing platforms. Clients tell us they want to own their customer data so they can personalise marketing and increase levels of fan engagement. We can deliver this. David and Richard’s combined expertise in ticketing, event and the sports industry will give us a strong local presence and allow us to be close to our new clients, such as Saracens. Both are valuable additions to the team and I am delighted to have them onboard.”

David Hornby said: “SecuTix is a cutting-edge, technology driven company that offers a fresh alternative to what’s currently available in the UK and Ireland. Over the coming months I will be seeking to accelerate our growth, reaching out to potential clients who find that the ‘one size fits all’ approach is no longer suitable for their business.”

Of the appointment Richard Hilton commented: “Having been at UEFA, I know the operational and system sides of the sports industry. I can quickly get under the skin of organisations, understand their needs and advise them on how best to use the technology to meet them. When I was a client, I was impressed with SecuTix because it offered a cloud-based solution that allowed ticketing to connect with third party applications. I know how valuable such a flexible system is and I’m keen to work with partners to change the way they do business.”

ENDS

Saracen Partners with Secutix

SARACENS PARTNERS WITH SECUTIX TO CREATE AN UNPARALLELED FAN EXPERIENCE

Club Is First UK Customer Of SecuTix 360° Ticketing Solution, Marking SecuTix Entry Into The UK Ticketing Market

London, Lausanne, Paris, Madrid 10th November 2016: SecuTix, the global provider of a ticketing engagement platform for the sports, culture and leisure industries, has become the official ticketing technology partner of Aviva Premiership and European Rugby Champions Cup winners Saracens.

The agreement will see the Club use the cloud-based SecuTix 360° software to deliver an unparalleled fan experience. Saracens will benefit from a unified white label platform to manage not just ticketing across multiple channels but also CRM and digital marketing. As a result, the Club will gain a 360-degree understanding of their fans and be able to engage with them across digital and mobile touchpoints.

“We wanted to take back control of our own ticketing, data and ultimately that all-important relationship with our fans,” said Andy Duckworth, Chief Commercial and Marketing Officer at Saracens. “Our vision is to deliver industry-leading fan engagement both in physical and digital stadia. SecuTix is much more than a ticketing solution. They get how important fan data is to a sports business and their platform is a modern technology building block to supercharge this vision and take us to the next level of fan experience management.”

 Saracens sells more than 300,000 tickets annually.

 Saracens selected SecuTix 360° to replace their incumbent ticketing solution in order to:

  • Control fan data and personalise the customer journey
  • Maximise match day attendance
  • Increase volume of tickets sold online
  • Enhance the customer experience and delight fans into loyal customers
  • Increase the average basket value through bundles combining ticketing and additional services

SecuTix 360° is a ticketing engagement platform delivered as ‘software as a service’ (SaaS). It allows live sport professionals to leverage insights from ticketing data in order to create further up-sell opportunities and deliver a better experience at all stages of the customer journey.

Allian Park General View. Saracens v Northampton Saints, Aviva Premiership Play-Off Semi-Final, Rugby Unon, Allianz Park, Hendon12/05/2011 © Matthew Impey/Wiredphotos. co. uk. tel: 07789 130 347 email: matt@wiredphotos. co. uk

Alliance Park © Matthew Impey/Wiredphotos. co. uk 

 

Frédéric Longatte, CEO of SecuTix commented: “Fans are increasingly forcing clubs to deliver a personalised experience that goes beyond ticketing. This is precisely what SecuTix 360° is about. Through this partnership Saracens will have a 360-degree understanding of their audience and be able to deliver personalised offers and messages to their fans. For example, season ticket holders can be offered special bundles combining a discount on their next game as well as hospitality. We’re proud to be providing Saracens with the tools to take ownership of their customer data.”

With the addition of Saracens to its growing customer community in Europe, SecuTix expands its footprint in the sports world and marks its official entrance into the UK ticketing market. “Our debut in the UK market is an important milestone in SecuTix‘s roadmap to become the number one white label SaaS ticketing engagement platform in Europe. We are delighted that Saracens has selected SecuTixas its Ticketing Technology Provider and we look forward to our shared success,” said Frédéric Longatte.

 

ENDS

 

About SecuTix

SecuTix is a European technology provider of a white label Ticketing Engagement Platform designed for entertainment professionals who wish to deliver an unparalleled customer experience. Combining ticketing, CRM and analytics in one single software suite delivered as a “Software as a Service” solution (Saas), SecuTix 360° helps event organisers directly engage with their audience across all channels and gain full control of their ticket distribution. A daughter company of the ELCA Group, SecuTix has offices in Switzerland, France and Spain. SecuTix serves customers in various business segments including sport clubs, stadiums and arenas, museums, live entertainment organisations, leisure parks and festivals. Its customers include the UEFA, Opéra National de Paris, Stade de France and Saracens. For more information, please visit www.secutix.com

 

Access Into – Two Fun Days with Visitor Attractions

I was delighted to attend two days of Visitor attraction talks last week at the Tower Bridge Experience as a guest of the Access Group.

A number of former colleagues from many years ago, now work at Access and we crossed paths when they completed the Functionality Builder earlier in the year, followed by being selected in a procurement project run by Helen Dunnett in the summer.

I presented two sessions, one on the “venue vendor relationship” – a fun session looking at why we lose sight of the fact that we are in a business relationship and we need to avoid emotions being part of our decision making process.

This session was followed up the excellent Chris Webb of Synurgy looking at the key stages and milestones of procurement, from business analysis to examining where the money comes from and goes to in the organisation. Despite being a bit of a bus man’s holiday for me, a large chunk of the audience really got a great deal of information and insight.

 

Speaker

Chris Webb of Synurgy talking through visual representations of revenues

At the user-group the following day I presented some “cross-industry trends” to get the day started, looking at a report card style of how Sports and Performing arts compare in areas such as Revenue Management and Commercial Partnerships, along with some general CRM tips, trick and pitfalls.

I’ll save a write up of some VERY interesting product updates they are working on for another post.

However, there is a repeat of the open, free to attend sessions next week at the Scotch Whiskey Experience in Edinburgh on 19th October. Places are limited REGISTER HERE.

 

 

 

 

TLCC Presentations available online

Arts and cultural professionals share local insights on global stage

Presentations now online showcasing innovative ideas from Tessitura Learning & Community Conference

NATIONAL HARBOR, MD | September 2, 2016 — Tessitura Network, Inc. proudly announces that talks from the recent Tessitura Learning & Community Conference (TLCC) are now available to the public for free online viewing. Speakers include Annie Burridge of Opera Philadelphia; Nik Honeysett of Balboa Park Online Collaborative; Sherri Prentiss of the Cincinnati Symphony Orchestra; Rand Suffolk of the High Museum of Art; Alida Szabo of Chicago Shakespeare Theater; Heather Walker of the Royal Opera House; and executive leadership from the Tessitura Network. All videos are available at www.youtube.com/TessituraNetwork.

Peabody Award-winning radio producer Julie Burstein, who is also a TED speaker and the best-selling author of Spark: How Creativity Works, moderated a keynote panel entitled “Catalyst Collaborations: Crossing Genres to Ignite Creativity.” Sherri Prentiss, Rand Suffolk and Alida Szabo spoke about how cross-genre collaborations lead to new opportunities for audience development, community engagement and the unexpected.

The conference also featured three presentations as part of Tessitura’s Innovator Series, a regular program showcasing innovation and best practices in the business of arts and culture. These talks are presented quarterly, and TLCC offered the opportunity for the speakers—Annie Burridge, Nik Honeysett and Heather Walker—to present in front of over 1,800 attendees. You can find the entire “Tessitura’s Innovator Series” playlist on our YouTube channel.

The Tessitura Learning & Community Conference took place August 7-11 in National Harbor, MD. Now in its 16th year, TLCC drew a record 1,882 arts and cultural professionals from all over the world. The annual conference is the world’s largest cross-genre, cross-functional gathering where arts and cultural professionals come to broaden their knowledge of the uses of Tessitura Software, learn about the latest products and services, attain information about future technology and share knowledge, insights and best practices with one another.

Jack Rubin, Tessitura Network President, commented, “This Tessitura Network global gathering is undoubtedly the best place to be every year for learning, knowledge sharing, networking, collaborating, strategic thinking, innovation, and trend watching. Our business model, a nonprofit company serving the nonprofit arts and cultural sector, makes this company and this community unique.”

About the Tessitura Network
The Tessitura Network provides a unified CRM database that offers specialized functionality for ticketing/admissions, memberships, fundraising, business intelligence, marketing, education and more. Tessitura also offers complementary products and services including a hosted deployment option, a powerful e-commerce solution, mobile-optimized web experience and expert consulting from basic training through enterprise-level strategy. Organizations of all sizes are empowered to use Tessitura in a way that best suits their needs—either out of the box or as a platform for innovation.

The Tessitura Network was founded in 2001 by seven organizations who required a cross-functional system that was tailor-made for the arts and cultural sectors. To this day it is proud to be a member owned and governed nonprofit with a self-sufficient business model. As such, its users play a critical input role regarding the evolution of its products and services. Now, with nearly 200 staff members, the Tessitura Network continues to add new arts and cultural organizations to the community at a record pace. The Network serves over 550 organizations worldwide including theatres, museums, dance companies, performing arts centers, attractions, operas, festivals, symphonies, galleries, film centers and more. It operates in eight countries—Australia, Canada, Denmark, Ireland, New Zealand, Sweden, United Kingdom and the United States.

For more information about the Tessitura Network, please visit our website at tessituranetwork.com

You are NOT using the “best”, there is no such thing!

It’s one of the questions I get asked the most, what’s the best system. Don’t worry this piece is not about that, although during the Olympics, possibly, it should be.

There are a lot of rivalries, claim and counter claim, we see just in the world of mobile telephony.  Are you an Apple or Android user? Do you still perhaps have a BlackBerry or even one of the few people who read this site on a Windows Phone ( Here in case anyone is wondering what that is ).  I’m going to use Windows and ex CEO Steve Ballmer to demonstrate the odd behaviour demonstrated by people so blinded by their own product or choice of product.

Now we hear several different levels of these rivalries.  We hear the CEO or Senior Executives laugh off competition, price or feature sets ( The best ever one ), the law suits that seem to go back and forth, and then the users.

It’s odd, with phones, I have gone around the houses, currently use an Android device, love it, used an iPhone, loved it, ditto BlackBerry and even old Windows Mobile, Symbian and just the good old Nokia 3310, but never feel the need to whoop, holler and cheer about it every five minutes, or conference time. I cover conferences and I see innovation, like I did at ProVenue Exchange, by the bucket-load, in Phoenix this year, but I also see “meh” functionality, like I saw at {Blank}.  Because I see the range, I appreciate true quality.

Each phone, or OS, did or does a job, the same but different. Each has a killer feature edge or Achilles’ heel.

……and we’re still in the ******* box office!

It is human nature that we love to think or believe we have chosen, use or own the ‘best’ – phone, car, breed of dog – so we go to great lengths to find more and more ways to convince our colleagues that we have done just that.

This is particularly true in the world of ticketing systems, but can be found in choice of web CMS (WordPress, Drupal, custom build), Payment Gateway, Ticket Printer, Stock provider . . . . . and we’re still in the ******* box office!

During conference season this is particularly true. Take these fictitious, but commonly themed tweets about technology vendors.

  • Got to love {BLANK}, only they provide such great swag.
  • So amazing to be part of {BLANK}, the only innovators in the Arts

In NO particular order . . . . Toptix has superb hip flasks , Spektrix water bottles, Tessitura power blocks and AudienceView sunglasses. All of these make my fishing trips much more comfortable, but they ALL do it, they all have swag, just as they all have conferences.

Innovation and features become more difficult: there are some clear differences between systems and this is where there start to become subtle variations.

This leads in turn to drinking the Kool-aid.

Of course, not all vendors understand that, as a collective or as individuals. This can often lead to wild (but they think truthful) comments. If these are not checked or challenged people actually believe them. This leads in turn to drinking the Kool-aid. I regularly have to challenge vendors who claimed everything from their system was the “only one with a single database for customers and donors” to another one who claimed their system prevented ALL fraud in the box office.

The trouble with these misconceptions is that over time they build up and give you the impression that you have the best solution, that nothing else compares, that there can be no cost-saving, better online or other efficiency, by looking or going else-where.

Soon enough you become Steve Ballmer and actually believe you have the best, but unless you look around and continually compare, how do you know?

 

 

 

 

 

 

 

 

Discover Centre Live with RecreateX

On Saturday the 30th of July Discover Children’s Story Centre went live with ReCreateX.

Discover Children’s Story Centre is the UK’s first hands-on creative literacy centre for children aged 0-11 years and their families, carers and teachers.

The site has 2 main entry POS systems, here customers buy a ticket (Day Pass) and select the other events they would like to attend on the day using our exhibitions module. The 3rd Point of Sale is located in the Café where the customers are able to buy food and beverage as well as their day tickets if they so wish.

This popular London venue offers visitors to book their tickets online, this can be done through the website: https://booking.discover.org.uk/

Discover has a loyal customer base for which they use our Membership module, they also use Stock control, Direct Debits, Tablets for queue busting and sell retail items through the Shop.