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A Queue of Over 3 Billion!

Queue-it’s Virtual Waiting Room Surpasses 3 Billion End-Users


COPENHAGEN, Denmark – July 11, 2018 —- Danish technology provider Queue-it announces a historic milestone: over 3 billion end-users have passed through the company’s virtual waiting room platform.

That means 3 billion concertgoers, streetwear enthusiasts, university applicants, and taxpayers have gone through one of the online queues set up by Queue-it’s customers in the ticketing, ecommerce, education, and public sectors.

In 2010, co-foundersNiels Henrik Sodemann, Camilla Ley Valentin and Martin Pronk saw a gap in the increasingly-digital world. All websites and apps have traffic thresholds. But unlike in the physical world, there was no online equivalent to forming an orderly line. So, the three co-founded Queue-it, a virtual waiting room platform that prevents website or app downtime due to traffic peaks.

“This milestone shows how far we’ve come as a company. Eight years and 3 billion users later, here we are. We’re really thrilled with such growth,” says Co-founder and CEO Niels Henrik Sodemann. “We’re very proud of the value Queue-it has provided to our customers, and the fairness and transparency our virtual waiting room has brought to the end-user experience overall,” he adds.

With unresponsive websites, some end-users haphazardly get through to lagging websites or apps, while others don’t.

Queue-it’s virtual waiting room, on the other hand, offloads excess end-users to a customizable queue page, and returns them in a first-come, first-served order. End-users can see their place in line, estimated wait time, and any messages from the website or app administrators. The transparent first-in, first-out system is the most equitable way to process high-traffic events.

Queue-it’s solution also ensures the humanity of queuing by banishing the bots. “It should be people, not bots, who get the coveted concert tickets or the stylish new sneakers” says Co-founder and CCO Camilla Ley Valentin. By deploying Queue-it’s built-in fraud protection, Dutch streetwear retailer Patta was able to flag 80% of those in line as malicious bots.

“With busy Black Friday ecommerce sales just around the corner, we’re already gearing up for our four-billionth end-user, which we expect to surpass this year as well.” says Ley Valentin.




Grand Ole Opry Partners with Booking Protect

Booking Protect Partners With The Grand Ole Opry


Leeds, United Kingdom – 11th July 2018 – The Grand Ole Opry and Booking Protect announce a new partnership to provide visitors to country music’s most famous stage booking protection for their visits to Nashville.


“The Grand Ole Opry is one of America’s treasures,” said Booking Protect CEO, Simon Mabb. “We are truly honored to be a part of helping the Opry ensure that generations of fans and music lovers have the best possible experience.”


The Grand Ole Opry will be offering their customers Booking Protect’s globally recognized booking protection service, ensuring that in the event of life getting in the way of someone’s visit, they don’t lose their investment in their vacation or trip.


Cat Spencer, Vice President of Business Development with Booking Protect, adds, “We are delighted to work with the Opry. As fans of music and live experiences, we are excited that by offering our award winning customer service product, we can ensure that fans of the Opry can make their purchases with the utmost confidence that if something unforeseen occurs, that their experience doesn’t have to be completely filled with disappointment.”

Ticketsource Confirms Audience Finder Integration


Ticketsource / Audience Finder Integration


TicketSource’s free online ticketing platform allows arts & cultural organisations to integrate Audience Finder directly in their box office system. This allows users access to the full potential of the data from over 170 million tickets and 59 million transactions from over 800 arts and cultural organisations in the UK. The insight gained can be critical in the underpinning of organisation’s new audience opportunities and audience development strategies.

If you are a National Portfolio Organisation (NPO), your funding agreement requires you to submit audience data to Audience Finder. TicketSource’s integration enables organisations to continue to meet the funding requirements as set by Arts Council England.

If you are interested in TicketSource’s Audience Finder integration, do not hesitate to get in touch with their dedicated support team today.

Contact TicketSource’s Support Team

Booking Protect & Tessitura Announce Integration

Booking Protect Joins Tessitura Network Ecosystem

Leeds, United Kingdom – 5th July 2018 –Today, Booking Protect announced a new partnership with Tessitura Network, a global leader in providing ticketing solutions to the non-profit sector.

“Tessitura is a global leader in providing ticketing and fundraising technology to arts and cultural organizations around the world,” Simon Mabb, CEO of Booking Protect says. “We look forward to helping Tessitura expand on their mission to deliver one unified platform for arts and cultural institutions.”

“Our proprietary customer service technology will seamlessly integrate with Tessitura’s platform, allowing their customers a greater degree of customization and providing the ticket purchaser greater peace of mind about their purchase,” Mr. Mabb continued.

As stated by their CEO and Co-founder, Jack Rubin, “The hundreds of arts, cultural, and attraction-focused organizations that utilize Tessitura to unify and operate their businesses all want to ensure the consumer experience is easy, transparent and meets their needs from all perspectives. By aligning with Booking Protect as a key member of our preferred provider ecosystem of organizations that extend our service reach, we are helping each of those organizations meet their customer’s high expectations.”

“Our primary goal in partnering with Tessitura is to help them extend their ability to deliver an integrated, high performing solution for arts and cultural institutions,” says Cat Spencer, Business Development Director with Booking Protect.

About Booking Protect: Booking Protect are the global leaders in Refund Protection partnering with hundreds of organizations worldwide from global ticketing platforms to small venues, enabling them all to offer their clients a market leading refund protection product on non-refundable tickets. Booking Protect is part of the Romero Group of companies that has over 20 years experience providing specialist insurance solutions to corporations, associations, and individuals. Romero holds Chartered Broker Status an honor held by only 3% of its peers. As part of the Romero Group, Booking Protect has the strength and security of a large corporation but with an ability to innovate like a start-up. Find out more at

For further information please contact: Dave Wakeman, Wakeman Consulting Group Email

About Tessitura Network Tessitura Software is an enterprise CRM system that powers key business functions for arts & cultural organizations — ticketing and admissions, memberships, fundraising and development, marketing, education, analytics, reporting, website purchases, mobile applications and more. Tessitura is a unified system that enables a real-time and seamless, 360-degree comprehensive view across all functions, of all visitors, donors, members, and others who interact and transact with Tessitura-powered organizations.

Ticketing Professionals Australia on a new Mission

Ticketing Professionals Australia is gearing up for a reboot next year.

Industry leaders Jo Michel and Angela Gahan launched their Mission Tickets company last week at the Marketing, Ticketing and Communications Symposium in Sydney, to great cheers from the delegates there.


Register for their lists and Facebook group here

London Theatre Direct announces partnership with Stagedoor

London Theatre Direct announces exclusive ticketing partnership with leading theatre app Stagedoor

Under the agreement with London Theatre Direct (LTD), Stagedoor is able to access millions of theatre tickets at any one time through LTD’s real-time inventory.


As a result of this partnership, venues now have the opportunity to sell tickets via the Stagedoor app. Several leading Off West End venues have already signed up to sell face value tickets to Stagedoor’s fast-growing community of users who use the app to decide what to see.


Stagedoor is the first theatre app of its kind. It brings together discovery, social engagement and seamless booking, from the West End to the Fringe. Stagedoor creates personalised recommendations for each user based on individual theatres and artists they like, and helps people discover new types of theatre based on what their friends and other users are excited about. Stagedoor is already home to a community of 28,000 theatre-lovers who use it to buy tickets and share their experiences with friends and other theatre-lovers.


With over 1,000 current or upcoming London shows on the app, Stagedoor is the most comprehensive and innovative guide to theatre in London. Now, thanks to the partnership with LTD, it is poised to become the most comprehensive booking platform.


Michael Hadjijoseph, Co-founder & CEO of Stagedoor said:
“This is a very exciting time in theatre. Venues are embracing the opportunities offered by new technology to access new audiences; and increasingly sophisticated and nimble box office systems, like Spektrix, are making this transformation possible.
“LTD has been at the forefront of ticketing technology for almost two decades and we are delighted to be working with them to better connect people with theatre they love.”

Francis Hellyer, CEO of London Theatre Direct added:
“We’re huge fans of Stagedoor. Michael and his team are inventive, passionate and driven and the Stagedoor app is a brilliant example of using social proof and social media well. We’ve been working closely with the Stagedoor team for many months and so we’re delighted to agree an exclusive partnership. If you love theatre, you’ll love Stagedoor.”

Ticket Factory Makes it Social

The Ticket Factory and NEC Group Arenas partner with ‘make it social’ 

“A social-booking first for UK arenas”


The Ticket Factory and NEC Group Arenas have teamed up to offer customers a simple way to purchase tickets with friends.


As the official box office for the Genting Arena and Arena Birmingham, The Ticket Factory has teamed up with Edinburgh based start-up ‘make it social’ (mis) to provide a seamless social group booking experience – a first for UK arenas.


Initially available on selected events, it allows a group leader to reserve a number of arena seats together and then issue invitations to friends who can individually pay for their seats.  All the group leader needs to do to start the process is visit the mis website or click on the ‘Book With Friends’ button featured on The Ticket Factory event pages.


Director of Ticketing for The Ticket Factory, Richard Howle, said: “Over a third of our NEC Group Arena bookings are for three or more people, which highlights the strong social aspect of live events.  We continue to leverage advancements in technology to provide the best purchasing journey possible for our customers, so it’s great to be working with ‘make it social’.


“Offering a social check out option for NEC Group Arena events, allows groups of friends to get together to buy tickets with ease, in a safe environment, giving them piece of mind that their places are secure.”


‘Make it social’ Founder and CEO, Eddie Robb, added: “This announcement marks a major milestone for us.  It’s amazing to be extending our reach into arenas and to see our software encouraging an increasing number of friends and families to get together in real life.”




INTIX Professional Development and Education Grants




Let INTIX help you cross the pond and join us in 2019! INTIX is more committed, than ever before, to provide opportunities for our international colleagues to experience INTIX, the best conference of the entertainment ticketing industry.  We are deeply aware that cost and organization funding to attend a conference in the US can be a barrier.  Therefore INTIX is dedicating funds, specifically, to underwrite scholarships and financial assistance to non-North American attendees.  We want to give the funding away so we urge you to consider submitting an application.  It is important to note that you need not be a member to apply and in fact you can, actually, apply for membership to INTIX as part of your submission!   


INTIX’s Professional Development and Education (PD&E) Fund provides financial assistance to organizations or individuals that otherwise could not attend the conference. Scholarships and financial assistance is available to cover the cost of registration, membership, and/or travel expenses associated with attending the annual conference and are awarded based on demonstrated need.

Apply by July 30, 2018!


“I would encourage anyone to apply for an INTIX grant, as a 2018 recipient it gave me the opportunity to participate in the conference in a more direct way. I was able to feel truly part of the conference, and enjoyed meeting my fellow recipients and helping with the live auction. The INTIX community is amazing, as an International member we can sometimes feel remote, but when we gather together it reminds us we are all dealing with the same issues and we can learn from each other’s experiences.” – International Grant Recipient, Jo Michel, Australia




Did you ever need a leg up in your career?  Have you ever wanted to pay it forward for the help you have had? Honor those who helped you by helping INTIX help others. The INTIX PD&E Fund is funded annually by the generous contributions of our members and partners. Please consider making a donation to help underwrite expenses for a colleague to attend the Annual Conference. By donating to the PD&E Fund you are contributing to the direct development of your valued colleagues and raising the bar for continued professionalism throughout our Industry. Donations are tax deductible to the extent allowed by law. Ignite success and donate to the PD&E Fund directly in support of a colleague!


You may also contact INTIX at or +1 212.629.4036 to make your contribution over the phone or for additional information.


Vacancy: Helpdesk and Implementations Analyst – Seatgeek

Job Title:Helpdesk and Implementations Analyst

Job Type: Full time, salaried (monthly)

Location: London SW9 6DE

Responsible to: Helpdesk and Implementation Manager and Operations Director

Salary Level: From £27,000.00 (Subject to skills, experience and behaviours)

Hours of Work: 40 hours per week, Monday – Friday (to include working on a rota-basis) Occasional travel and work away from home may be required

About the Company: SeatGeek Entertainment, a UK based division of SeatGeek Inc., develops, maintains, implements and supports SeatGeek Enterprise; an extensive suite of tech products to include SRO.

The most modern ticketing system on the market, SRO upends the ticketing status quo providing rightsholders with control and efficiencies across their organization, including automated reporting and the most customizable rules- based engine ever built. Using its modern, web-based, API-driven platform, our Clients manage the sale of tickets, subscriptions, and memberships with more ease and control than ever before.

We come from different places and have different stories to tell but, we all share a passion for building outstanding ticketing technology to support live entertainment; Music, Sports, Theatre, Comedy and the Performing Arts. With 300+ employees in 8 offices on 4 continents, our team is ready to bring the industry into the future.

About the Role: SeatGeek Entertainment are looking to appoint a Helpdesk and Implementations Analyst who has previous experience in the ticketing industry; supporting both our Clients in the use of our product suite and assisting our Operations Team in the implementation of SRO across our UK and EU Client user base.

Responsibilities (to include but not limited to):

  • Provide effective first line assistance in / support of SRO to its Clients via telephone, email or Service Cloud; our preferred support desk application
  • To log, record and document, all Client contact(s) in Service Cloud in accordance with Company Policies and Procedures; ensuring that accurate records are maintained at all times
  • To regularly review, and be responsible for, all ‘open’ calls assigned to the Helpdesk function; either individually or as one part of the wider team
  • In conjunction with Helpdesk and Implementation Manager and Operations Director, to develop and implement full life cycle call resolution plans; leading to an overall reduction in outstanding support calls and adherence to contractual SLAs
  • To escalate first line support calls to the relevant individuals / departments where appropriate; ensuring that all background information is presented
  • Through regular internal training workshops and self-learning, maintain an up to date working knowledge of SRO; to include functionality therein and its wider integration with 3rd party products
  • Assist with testing of new releases and accurate reporting of any issues found; to include the creation and upkeep of user documentation
  • Maintain and develop Client relationships through regular meetings, phone calls and attendance onsite as and when required
  • To assist in the successful implement all SeatGeek, and 3rd party, products in the UK; to include support, hardware (ticket printers, payment terminals, etc.) and onsite training as directed
  • Assist in researching and developing user requirements for new features within SRO
  • Provide support to the wider Operations Team as and when required.

Skills, experience and behaviours:


  • Excellent inter-personal and communication skills which can be demonstrated in person, over the phone and in writing
  • Ability to effectively communicate system / technical issues with non-technical audiences
  • Ability to define problems, collect data, establish facts and draw valid conclusions
  • Strong analytical skills including a working knowledge of Microsoft Office suite
  • Commercial awareness
  • Fluent in English; written and spoken word
  • 3+ years’ proven work experience in a ticketing environment, ideally with use of a Box Office system at Supervisor level or above
  • A keen interest in the live entertainment business
  • Previous Helpdesk experience using Service Cloud or, similar software applications
  • Any IT languages e.g. HTML, JavaScript, jQuery, SQL, XML, etc.

    The following attributes determine how the role will be carried out and are required to be a success:

  • Pro-active attitude – a highly motivated, and conscientious, individual with a rigorous approach to work, an eye for detail and a drive to succeed
  • Pro-active nature – a flexible approach to hours of work and location of duties to include working on a rota basis
  • Ability to act and learn on his / her own initiative and execute objectives without day-to-day supervision as well
    as work as part of a team

    How to apply:
    If your skills and experiences match that of this job description, please submit your current CV including full employment and education information to by 26th July 2018 together a cover letter with your salary expectations.
    Please note that due to a high volume of applicants for our roles we reserve the right to close all vacancies earlier than the advertised date without notice. To avoid disappointment please apply as soon as possible.
    All roles at SeatGeek Entertainment are subject to full background screening; to include eligibility to work in the UK. Relocation expenses are not available for this position.

    Equal Opportunities:
    SeatGeek Entertainment expect all people to have an equal opportunity for employment and advancement on the basis of ability, necessary qualifications and fitness for work irrespective of sex, age, gender reassignment, disability, marital status, civil partnership, sexual orientation, colour, race, creed, religion, national or ethnic origin. As an equal opportunities employer, we recognise that diversity is a positive attribute and we understand and welcome the differences that a diverse culture brings.

Seatgeek Partners with Norwegian National Opera & Ballet

SeatGeek Continues European Growth; Partnering With Norwegian National Opera and Ballet

SeatGeek Enterprise – SeatGeek’s primary ticketing software – will power all performances at the award-winning Oslo Opera House

NEW YORK, NY (June 14, 2018) — SeatGeek today announced a multi-year partnership with the Norwegian National Opera and Ballet (“Den Norske Opera & Ballett”) – Norway’s largest performing arts institution – to give opera and ballet attendees an improved ticket purchasing experience through SeatGeek Enterprise’s powerful SRO platform.

SeatGeek – with the SRO platform – clearly presented the best technological and functional solution .

Scheduled to go live in January 2019, attendees will find it easier than ever before to buy their tickets via an intuitive and simple, transactional process; leading to Den Norske gaining additional insights around existing, and new, audiences.

“Among the providers that entered the tender competition with their offers, SeatGeek – with the SRO platform – clearly presented the best technological and functional solution . It is a developed ticket system , already in operation in many theatre houses comparable to ours . Our need for a system that can meet our publics requirements and expectations for an intuitive and simple online purchase of tickets, has been decisive for our choice,” said Jørn Knutsen, Head of Marketing at The Norwegian National Opera & Ballet.

The Norwegian National Opera and Ballet is resident at the Oslo Opera House, which opened in 2008 and has won international awards for its architectural design.

“It’s an honor to work with a world-famous performing arts organization, and to ticket one of the most beautiful venues in the world,” said John Gibson, Managing Director of SeatGeek Entertainment. “We look forward to delighting their users with a ticket-buying experience that is easy, intuitive, and yet still consistently improving through investment and innovation.”

SeatGeek Enterprise continues to see strong momentum in Europe across the live entertainment, cultural and sports sectors with its powerful SRO platform; having partnered with Really Useful Theatres Group in London’s iconic West End in 2017 and more recently with Manchester City of the Premier League and the Leicester Tigers of Premiership Rugby for 2018/19 season and beyond.

SeatGeek, which is headquartered in New York, has also seen significant growth in the United States over the past year, having announced partnerships with the Dallas Cowboys, the New Orleans Saints and Pelicans, the National Football League and Facebook.