Ticketing & CRM System Procurement Services

We have extensive experience in specifying and evaluating technological solutions, we specialise in ticketing, CRM and customer facing technologies.

Within the field of ticketing, we have developed our powerful tool “The Functionality Builder” which allows venues to measure potential system providers against their specific needs. Over 640 criteria, in 27 categories with 5 levels of compliance allow the tool to definitively detail how systems compare and the areas that they satisfy or exceed the requirements of our clients. Many major vendors currently have their own corporate log ins, allowing their answers to be constantly updated as their systems develop.

Our engagement with organisations can be through a number of off the shelf or custom packages, from some remote support, to on-site presence at major milestones of the project.

 

  • Light
    On site presence
  • 4-5 Days
  • Pre-Tender
  • Arrange Pre-Tender Supplier Briefing
  • Requirements gathering (by phone)
  • Report on Core Systems meeting needs
  • Access to Functionality Builder
  • Tender Process
  • Advice on Venue’s Tender Document
  • Review Tender Responses
  • Overview Report on Requirements met/ not
  • Present at Evaluation
  • Basic
    Our lowest priced offering
  • 2Days
  • Pre-Tender
  • Requirements gathering (by phone)
  • Use of Functionality Builder
  • Report on Core Systems meeting needs
  • Tender Process
  • Advice on RFP Document
  • Full
    The Complete service option
  • 9Days
  • Pre-Tender
  • Arrange Pre-Tender Supplier Briefing
  • Scoping Days on site
  • Report on Core Systems meeting needs
  • Venue Access to Functionality Builder
  • Tender Process
  • Advice on Venue’s Tender Document
  • Production of Tender Document
  • Field Questions and Respond
  • Arrange Evaluation Day(s)
  • Review Tender Responses
  • Overview Report on Requirements met/ not
  • Full Report on Requirements met/ not
  • Present at Evaluation
  • Final Report on Preferred System
  • Post Tender
  • Contract Discussions
  • Project Management Involvement
  • Wash Up Meeting

Recent Clients of Our Procurement Services

Feedback from Recent Clients

The Functionality builder was an invaluable tool in our system procurement process.  It allowed us to quickly build up a detailed, measurable and unbiased assessment of the major solutions on the market.  The Functionality Builder clearly identified the systems which we should look at as best fits based on our specific operational requirements, and those which could be discounted from the process.  I would recommend this as a part of any venues system procurement strategy

Kenny McKinnon, Box Office Manager, Royal Conservatoire of Scotland

Selecting the right box office system is one of the important business decisions a venue has to make.

Functionality Builder simplified the most complex part of this process by covering all the elements that we needed to think about and consequently making the initial assessment very straightforward. From there on the Ticketing Institute’s approach brought a level of neutrality between us and the bidders that allowed us to really take stock, understand our needs and maintain an objective approach to analysing each tender.  Given the level of investment in the system using the Ticketing Institute gave us absolute confidence in the system we chose and, as such, represents excellent value for money; I would certainly use them again on any similar project.

Nick Hallam, Marketing & Communications Director, West Yorkshire Playhouse